This is the inspiring story of a unique call center founded and run with the vision of offering employment to a large number of people with various types of handicaps. What is particularly special and unique is that it is run totally as a for-profit commercial venture and not as a charity.
Located in Rishon LeZion, Israel, it is a great example of how minor adjustments, accommodations, and support can allow handicapped people to be fully productive members of society and the workforce.
Psychologist Gil Winch, founder of the venture, says there is no reason for these employees’ mental or physical limitations to keep them from excelling on the job. But most have suffered from being shunned by mainstream employers and lack self-confidence in their potential. Up to 90 percent of severely disabled adults face chronic unemployment.
Winch implemented a parent-based management model where workers are given affection and have scheduled time for team fun. The unusual arrangement has garnered interest from people in several countries looking to replicate the idea.
Can you incorporate any of these ideas in your workplace?
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This is cool, as long as can speak the English and have the knowledge in products and services they can’t work as call center agent. Being a disable is can’t stop to being a call center agent.